At Party Themes Kenya, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our event planning services. By accessing our website or engaging our services, you agree to the terms set forth in this policy.
1. Information We Collect
We may collect the following types of information when you interact with Party Themes Kenya:
Personal Identification Information
- Name, email address, phone number, physical address, and other contact details provided when you inquire about our services or make a booking.
Payment Information
- Bank account details, mobile money information, or other payment-related information when you complete transactions with us.
Event Information
- Details about the event, including dates, location, number of attendees, and other logistical information provided for planning purposes.
Website Usage Data
- IP addresses, browser type, and browsing behavior collected through cookies and other tracking technologies when you visit our website.
2. How We Use Your Information
The information we collect is used for the following purposes:
Service Delivery
- To provide event planning services tailored to your needs, including communication regarding bookings, inquiries, and event details.
Transaction Processing
- To process payments, confirm transactions, and issue receipts or invoices for services rendered.
Customer Support
- To respond to your inquiries, provide updates on your event planning process, and resolve any issues you may encounter.
Marketing and Promotions
- With your consent, we may use your contact information to send promotional materials, special offers, or updates about our services.
Website Improvement
- To analyze website usage and improve the user experience by understanding browsing patterns and preferences.
3. How We Protect Your Information
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. This includes:
Encryption
- Sensitive payment information is encrypted during transmission and storage.
Access Control
- Only authorized personnel have access to personal information on a need-to-know basis.
Data Minimization
- We collect only the necessary personal information required to fulfill our services.
4. Third-Party Sharing
We do not sell, trade, or share your personal information with third parties unless:
Service Providers
- We may share information with trusted service providers, such as payment processors, event venues, or logistics companies, who assist in delivering our services. These third parties are required to maintain the confidentiality of your information.
Legal Obligations
- We may disclose your personal information if required to do so by law or in response to valid legal requests.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, personalize content, and track website performance. A cookie is a small file placed on your device that allows us to recognize you and remember your preferences during your visit.
- Types of Cookies
- Essential Cookies: Necessary for the operation of our website.
- Performance Cookies: Used to gather anonymous data on how visitors use the website.
- Marketing Cookies: Used to deliver personalized advertisements.
You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features on our website.
6. Your Data Rights
You have certain rights over your personal information, including:
Access
- You can request a copy of the personal information we hold about you.
Correction
- You may request that we correct any inaccuracies in your personal information.
Deletion
- You may request the deletion of your personal information where it is no longer necessary for us to retain it.
Objection
- You may object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at info@partythemeskenya.com.
7. Data Retention
We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once your personal information is no longer needed, we will securely delete or anonymize it.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:
Party Themes Kenya
Phone: +254 725 987492
Email: info@partythemeskenya.com